Privacy Policy

Effective Date: 23 September 2026
Last Updated: 23 September 2026

At Prideship (“Prideship”, “Company”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the information entrusted to us.

This Privacy Policy explains how we collect, use, process, store, and protect information when you access or use our website, platform, applications, and services.

Website: https://prideship.com/

1. Information We Collect

Depending on how you use our Services, we may collect the following information.

A. Account and Business Information

This may include:

Name
Business or company name
Email address
Mobile number
Business address, where required for service purposes
Billing information
Login credentials
KYC or business information, where applicable

B. Shipment Information

To provide shipping services, we may process:

Sender name and contact details
Receiver name and contact details
Pickup address
Delivery address
Shipment weight and dimensions
Shipment contents or description
Declared shipment value, where applicable
COD amount, where applicable
Shipment and tracking information

C. Payment Information

Payments may be processed through third-party payment service providers.

We may receive transaction-related information such as:

Transaction ID
Payment status
Payment amount
Payment date
Payment method
Payment reference information

We do not intentionally store complete debit or credit card numbers, CVV, UPI PINs, or banking passwords on our servers.

2. Technical Information

When you access our website or platform, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Login information
Pages or features accessed
Date and time of access
Cookies and similar technologies
Basic diagnostic and usage information

3. How We Use Your Information

We may use the information we collect to:

Create and manage User accounts;
Process shipment bookings;
Arrange and coordinate pickup and delivery services;
Provide shipment tracking;
Calculate and communicate shipping charges;
Process payments and wallet transactions;
Generate invoices, reports, and account statements;
Provide customer support;
Send transactional and shipment-related notifications;
Prevent fraud and unauthorized transactions;
Maintain platform security;
Monitor and improve platform performance;
Resolve complaints and disputes;
Comply with applicable legal and regulatory requirements.

4. Sharing of Information

We may share relevant information with third parties where reasonably necessary to provide our Services, including:

Courier and logistics service providers;
Payment gateway and payment service providers;
SMS, email, and communication service providers;
Hosting and technology providers;
Customer support providers;
Security and fraud-prevention providers;
Analytics providers, where applicable;
Government, regulatory, or law-enforcement authorities where legally required.

We aim to share only information reasonably necessary for the relevant purpose.

5. Courier and Logistics Partners

Because Prideship operates as a shipping aggregation platform, certain sender, receiver, shipment, and delivery information may need to be shared with the relevant courier or logistics partner to process and deliver the shipment.

Such processing may also be subject to the applicable partner's terms and privacy practices.

6. Payment Processing

Online payments may be processed through third-party payment providers such as Razorpay.

Payment providers may process payment-related information according to their own privacy policies, security practices, and applicable laws.

7. Cookies

Prideship may use cookies and similar technologies to:

Maintain login sessions;
Remember preferences;
Improve platform functionality;
Improve security;
Understand platform usage;
Analyze performance.

You may manage cookies through your browser settings. Disabling certain cookies may affect the functionality of some platform features.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no internet-based system or electronic transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal and transaction information for as long as reasonably necessary to provide our Services and for legitimate business, contractual, accounting, legal, regulatory, security, and dispute-resolution purposes.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Third-Party Services and Links

Our platform may integrate with or contain links to third-party services.

Third-party services operate under their own terms and privacy policies.

Prideship is not responsible for the privacy practices of third-party websites or services outside our control.

11. User Rights

Subject to applicable law, you may have rights relating to your personal data, including the right to:

Request information regarding processing of your personal data;
Request correction of inaccurate information;
Request deletion of personal information where legally applicable;
Withdraw consent where processing is based on consent;
Raise a complaint regarding the processing of your personal information.

Requests may be submitted through the contact/support channels available on our website.

12. Children's Privacy

Our Services are intended primarily for businesses and users who are legally capable of entering into agreements.

We do not knowingly collect personal information from children in violation of applicable law.

13. Changes to This Privacy Policy

Prideship may update this Privacy Policy from time to time to reflect changes in our Services, technology, business practices, or applicable legal requirements.

The revised policy will be published on this page with an updated effective date.

14. Privacy Contact and Grievance

For privacy-related questions, requests, or complaints, please contact Prideship through the contact/support channels available on our website.

Prideship
Website: https://prideship.com/