Refund Policy
Cancellation & Refund Policy
Effective Date: 23 September 2026
Last Updated: 23 September 2026
This Cancellation & Refund Policy explains the circumstances under which shipment bookings, wallet/recharge transactions, and other payments made through Prideship may be cancelled or refunded.
Website: https://prideship.com/
1. Shipment Cancellation
A shipment booking may be cancelled where cancellation is permitted based on the shipment's current status and the applicable courier or logistics service provider's rules.
Cancellation may generally be available before the shipment is picked up or processed by the courier.
Once a shipment has been picked up, manifested, dispatched, or otherwise processed, cancellation may no longer be available.
Any applicable cancellation, processing, or service charges may be deducted before an eligible refund is processed.
2. Cancellation Due to User Information
Prideship is not responsible for costs arising from incorrect or incomplete information provided by the User, including:
- Incorrect pickup address;
- Incorrect delivery address;
- Incorrect mobile number;
- Incorrect receiver details;
- Incorrect shipment weight or dimensions;
- Incorrect COD amount; or
- Incorrect shipment information.
Any refund in such circumstances will be subject to the applicable courier/service terms and the circumstances of the transaction.
3. Failed or Unsuccessful Payment
If a User's payment method has been debited but the transaction is not successfully reflected in the Prideship account, the transaction will be verified.
Where the amount is confirmed as received but the applicable service or wallet credit was not provided because of a technical or payment-processing issue, the amount may be refunded or appropriately adjusted after verification.
4. Duplicate Payments
If a User is successfully charged more than once for the same transaction due to a technical or payment-processing issue, the additional eligible payment may be refunded after verification.
5. Wallet and Recharge Refunds
Where Prideship provides wallet/recharge functionality, wallet funds are generally intended to be used for eligible services available through the platform.
Refund requests for unused wallet balances may be considered subject to:
- Account verification;
- Verification of the source of funds;
- Outstanding dues;
- Applicable service or other charges;
- Promotional or bonus balance restrictions;
- Applicable legal and regulatory requirements.
Promotional, cashback, bonus, or non-cash wallet credits may not be refundable unless specifically stated otherwise.
6. Shipping and Service Charges
Once a shipment has been booked, processed, picked up, dispatched, or otherwise consumed, the associated shipping or service charges may not be refundable except where specifically approved under the applicable service terms.
7. Eligible Refund Situations
A refund may be considered in circumstances including:
- Duplicate successful payment;
- Payment received but service or wallet credit not provided due to a verified technical issue;
- Eligible cancellation made before service processing;
- Incorrect charge caused by a verified system error;
- Other circumstances specifically approved by Prideship.
Refund eligibility will be determined after reviewing the relevant transaction, shipment status, payment status, and applicable service terms.
8. Non-Refundable Situations
Refunds may generally not be provided for:
- Services that have already been successfully consumed;
- Shipments already processed where cancellation is no longer permitted;
- Incorrect or incomplete information provided by the User;
- Recipient unavailability;
- Incorrect delivery address;
- Prohibited or restricted shipment contents;
- Additional charges resulting from incorrect weight or dimensions;
- Courier charges arising from inaccurate shipment information;
- Promotional, cashback, or bonus wallet credits;
- Transactions associated with fraud, misuse, or violation of our Terms & Conditions.
9. Refund Processing
Once a refund is approved, Prideship will initiate the refund through the applicable payment channel.
The time required for the refunded amount to appear in the customer's account may vary depending on the payment method, bank, card network, UPI system, or payment service provider.
As a general indication, eligible refunds may take approximately 5–10 business days to reflect in the customer's account after initiation.
10. Refund Method
Where applicable, refunds will generally be processed to the original payment method used for the transaction.
In certain circumstances, and where legally and operationally permissible, Prideship may provide an alternative method of adjustment or refund.
11. Refund Request
To request a cancellation or refund, the User should contact Prideship through the contact/support channels available on our website.
The User should provide, where applicable:
- Registered name;
- Registered mobile number or email address;
- Shipment/order ID;
- Transaction ID/payment reference;
- Reason for the refund request;
- Relevant supporting information.
Prideship Website: https://prideship.com/
12. Verification of Refund Requests
Prideship may verify the payment transaction, shipment status, account details, courier records, and other relevant information before approving a refund.
Additional information may be requested where reasonably necessary to complete the verification.
13. Chargebacks and Payment Disputes
Users are encouraged to contact Prideship before initiating a payment dispute or chargeback where the concern relates to a transaction or service provided through our platform.
We will review genuine payment-related complaints and provide appropriate assistance in accordance with applicable policies and laws.
14. Changes to This Policy
Prideship may update this Cancellation & Refund Policy from time to time.
Any revised version will be published on this page with an updated effective date.
15. Contact Us
For cancellation, refund, payment, or service-related queries, please contact Prideship through the contact/support channels available on our website.
Prideship
Website: https://prideship.com/